Voluntary Customer Charter

We have a policy of continual improvement and training. With this we hope to offer our clients a wider range of services, backed up with the knowledge they are using a trusted contractor to carry out the work.

Here at Shaw Garden Care  we aim to deliver a service that meets with your complete satisfaction. We know how important it is to you that the goods and services that we say we can supply are delivered with the greatest of skill and expertise from management level right through to all operatives who work on our behalf.

With this in mind Shaw Garden Care have adopted this voluntary Customer Charter and commit to delivering on our promise.

You can be assured that we have the necessary landscaping skills and experience to meet your requirements.

We are committed to continuously seek improvement in all aspects of our business and we are actively involved in the training and development of our staff.

Our voluntary Charter requires us to aspire to the following:

Continued self assessment and ongoing training were practicable. Maintaining proper records and accounts and staying up to date with current legislation, health and safety and delivering best practice at all times.

Declare to any potential customer the length of time we have been trading and provide, if required, up to 5 customer references and allow inspection of at least one previous project.
Put in place and maintain all the necessary insurance covers including public and employers liability
This voluntary Charter also requires that, in the event of any dispute involving price or workmanship that Shaw Gardens shall agree to have their work inspected by any independent person or persons who are satisfactorily qualified in Landscaping or Horticulture relevant to the activity that has been carried out.

Philip Shaw

Director of Shaw Garden Care